It is very important to us that your shopping experience is positive and satisfactory. If you are not satisfied with your purchase or if it arrives damaged, please call us at 800.684.1555 and we will fix the problem as fast as possible.
You can return your purchase for an exchange or refund within 45 days of the original ship date of your order for a full refund during the current catalog (ex. Holiday catalog). Any returns after that date are subject to a 30% restocking fee.
We do not accept returns on face masks whatsoever. We do not accept returns on dated materials (i.e. calendars, checkbook planners) more than 45 days after the original ship date or January 15th, whichever comes first.
We are not responsible for any return shipping fees. All refunds will be issued back to the card purchased on or in the form of a check within four weeks of the returned shipment. If you would like the credit to be left on your account, please indicate that in writing.
Returned items must be in its original packaging, clean and in brand-new condition.
To exchange an item, return the item you wish to exchange to us and indicate in writing the item you wish to exchange it for. You are responsible for the cost shipping of the new item to you.
Missing and Damaged Items
If there are any issues with your order, you must report the problem to us within 5 business days of receiving it, and we will take all measures to make it right. Any missing or damaged items reported after 5 days will not be honored. Please check your entire order before filing a missing or damaged item claim, because only 1 claim will be accepted per sales order. No Exceptions.